Terms of service

Effective Date: August 4, 2025
Website: suitwaali.in

These Terms of Service (“Terms”) govern your access to and use of the website suitwaali.in, operated by Suitwaali (“we”, “us”, or “our”). By accessing, browsing, or using this website in any manner, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the site or use any services.

1. Eligibility
By using our website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian. You agree to use the site only for lawful purposes.

2. Products & Pricing
All products listed on suitwaali.in are subject to availability. We reserve the right to modify or discontinue any product at any time without prior notice. All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated.

3. Order Acceptance & Confirmation
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to limitations on quantities, inaccuracies in pricing or product information, or suspected fraudulent activity. Once your order is confirmed and payment is received, you will receive an order confirmation via email or SMS.

4. Shipping & Delivery
Orders are dispatched within 24 - 48 working hours of successful order placement. Delivery times may vary from 2 - 8 working days based on the shipping address and courier timelines. Currently, we deliver only within India.
Shipping details and tracking information will be shared with customers once the order is shipped.

5. Payment Terms
We use Razorpay as our secure payment gateway for all online transactions. We accept UPI, credit cards, debit cards, net banking, wallet payments. Cash on Delivery (COD) is also available.

6. Cancellations
You may cancel your order only before it is shipped. Once an order has been shipped, cancellations are not permitted. Please reach out to us through the Contact Us page for cancellation support.

7. Return, Refund & Exchange Policy

Returns are accepted only if the item received is damaged, defective, or the wrong product. Unstitched fabric must be unused, unwashed, uncut, with all tags and original packaging.
Return window: Contact us within 3 days of delivery.
To request, please email suitwaali.cc@gmail.com or call +91-9210017845 with your order number and include unboxing photos/video within the 3-day window.
Pickup & inspection: After approval, we arrange a reverse pickup. Once received and quality-checked, your refund will be processed.
Refund method & timeline: Refunds are issued to your original payment method (or bank transfer for COD orders) within 7 business days after verification.
Return fees: Free returns for approved cases (we cover reverse shipping).
Non‑returnable: Stitched/altered/used items; items without original packaging; damage due to misuse; colour variations due to lighting/screen differences.
Exchanges: We don’t offer exchanges; please place a new order after the refund.
Support: SuitWaali, C‑8/113, Ground Floor, Opp. Bhagat Singh Park, Yamuna Vihar, Delhi‑110053, India. Phone: +91‑9210017845; Email: suitwaali.cc@gmail.com.

8. Tax Information  
All prices displayed on SuitWaali.in are inclusive of applicable taxes.  
Business Address: C-8/113, Ground Floor, Opp. Bhagat Singh Park, Yamuna Vihar, Delhi - 110053, India

9. Data Protection & Privacy
We respect your privacy. Any personal information provided to us is used solely for order processing, support, legal compliance and for marketing & promotional purposes if you opt in; you can opt out any time.

We do not sell your personal data. We may share limited information with service providers (e.g., Shopify, payment gateways, couriers) solely to fulfil and support your orders, as described in our Privacy Policy. See our Privacy Policy for full details.

All online payments are handled through Razorpay, which uses industry-standard encryption and security protocols.

10. Intellectual Property
All content, branding, graphics, designs, and photographs on suitwaali.in are the property of Suitwaali and are protected under applicable intellectual property laws. Any unauthorised use, copying, or distribution is strictly prohibited.

11. Limitation of Liability
We strive to ensure accuracy on our website, but we do not warrant that product descriptions, colours, or other content are error-free. We are not liable for indirect, incidental, or consequential damages arising from the use of our site or products.

12. Governing Law & Jurisdiction
These Terms shall be governed by and construed under the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

13. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the site after such changes constitutes acceptance of the revised Terms.

14. Contact Information
For any queries or legal concerns related to these Terms, please contact:

Suitwaali
📍 New Delhi, India
📞 +91 9210017845
📩 suitwaali.cc@gmail.com

Thank you for shopping at Suitwaali – Where Style Meets Trust.