FAQs

🧵 SuitWaali – Frequently Asked Questions

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1. Are the suits stitched or unstitched?

All our suits are unstitched. Each set includes fabric for the kurta, bottom, and dupatta, so you can get it tailored to your unique style and size.

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2. What’s included in a suit set?

Each suit set includes:
✔ Kurta fabric
✔ Bottom fabric (salwar/pant)
✔ Dupatta (matching or contrasting)
All pieces are colour-coordinated to complete a perfect outfit.

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3. How long will it take to receive my order?

We dispatch orders within 24 - 48 working hours.
Delivery typically takes 2–8 working days, depending on your location in India.

Please note that delays may occur due to factors beyond our control, such as weather conditions, strikes, or logistical disruptions.

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4. Do you accept returns or exchanges?

At SuitWaali, we ensure every piece is hand-checked for quality. Returns are accepted only if the item received is damaged, defective, or the wrong product.

Unstitched fabric must be unused, unwashed, uncut, with all tags and original packaging.

• Return window: Contact us within 3 days of delivery.
  
• To request, please email suitwaali.cc@gmail.com or call +91-9210017845 with your order number and include unboxing photos/video within the 3-day window.
  
• Pickup & inspection: After approval, we arrange a reverse pickup. Once received and quality-checked, your refund will be processed.
  
• Refund method & timeline: Refunds are issued to your original payment method (or bank transfer for COD orders) within 7 business days after verification.
  
• Return fees: Free returns for approved cases (we cover reverse shipping).
  
• Non‑returnable: Stitched/altered/used items; items without original packaging; damage due to misuse; colour variations due to lighting/screen differences.
  
• Exchanges: We don’t offer exchanges; please place a new order after the refund.
  
• Support: SuitWaali, C‑8/113, Ground Floor, Opp. Bhagat Singh Park, Yamuna Vihar, Delhi‑110053, India. Phone: +91‑9210017845; Email: suitwaali.cc@gmail.com.

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5. Do you ship internationally?

Not at the moment. We currently deliver only within India, but stay tuned — we’re expanding soon!

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6. What payment methods do you accept?

We offer secure payments via:

• UPI
• Debit/Credit Cards
• Wallets
• Net Banking
• Cash on Delivery (COD)

Choose your preferred option at checkout.

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7. How can I track my order?

Tracking details will be shared via SMS or email once your order is shipped.
You can also log in to your account on our website anytime to check the status.

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8. Do you offer any discounts?

Absolutely!
🎉 Use code BUY2 to receive 150₹ off when ordering 2 products.

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9. Can I cancel my order?

Yes, but only before it is shipped.
Once dispatched, cancellation is not possible. Please reach out to us through the Contact Us page for cancellation support.

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10. Can I place an order without creating an account?

Yes, you can check out as a guest.
However, creating an account helps you:

• Track orders easily
• Access your order history
• Get personalised recommendations

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11. Are the colours of the suits exactly as shown?

We strive to show accurate colours, but slight variations may occur due to:

• Lighting during photography
• Screen display differences
  Rest assured, the overall look and design remain true to the product shown.

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12. Do you offer stitching services?

Currently, we do not offer stitching services. All our products are unstitched fabric sets, giving you the freedom to customise your fit.

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13. Where are your products sourced from?

All our suits are handpicked, with premium fabrics sourced from trusted vendors across India. Each piece is carefully inspected before shipping.

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14. How do I contact customer support?

You can reach us via:
📧 Email: suitwaali.cc@gmail.com

📞 Phone: +91-9210017845

📍C‑8/113, Ground Floor, Opp. Bhagat Singh Park, Yamuna Vihar, Delhi‑110053

Chat Support or DM on Instagram @suitwaali.in
Or visit our Contact Us page for all options.